Last updated: 22 September 2026
REFUNDS & CANCELLATIONS
Because VENERIS ROYALE operates primarily as a discovery and affiliate-commerce platform, the party that receives your payment generally controls cancellation, refund and payment reversal. Where a purchase is completed on an external marketplace or retailer website, VENERIS ROYALE does not hold or process that purchase payment.
External marketplace purchases
For purchases made through Amazon, Flipkart, Myntra, TATA CLiQ, AJIO, Nykaa Fashion, Meesho or another retailer or marketplace, please use that platform's order-management and customer-care process for cancellation or refund. The platform's applicable terms, seller policy and consumer protections govern the transaction.
Direct VENERIS ROYALE purchases
If VENERIS ROYALE directly processes a payment for a product or service, the applicable checkout terms will govern cancellation and refund eligibility. Where a refund is approved, it will normally be returned through the original payment method, subject to payment-provider processing times and applicable law.
Cancellation before dispatch
Where direct cancellation is permitted, a cancellation request should be made as early as possible. Once an order has entered fulfilment, cancellation may no longer be possible and the applicable return process may apply instead.
Refund timing
Once a seller or marketplace approves a refund, the time taken for the amount to appear can depend on the payment method, issuing bank, card network, payment gateway and the seller's processing cycle.
Questions about a refund
Send the relevant order reference, purchase destination and details to hello@venerisroyale.com. We will help identify the correct route, but cannot override an external retailer's refund process.